Our Services
Research
-
Qualitative & Quantitative Research
-
User Journey Diagnoses
-
Cross-map Findings
Design
-
Customer experience Design
-
Integrated KPI’s
-
Data integrations & analysis
Implement
-
Implement strategy
-
Develop integrated leadership
-
Measure the impact
Expand
Certify
-
Increase quality Insurance
-
Define ISO Standards
-
Implement the right Certification
-
Expand sales channels
-
Increase sales
-
Reduce Operational Costs
Design & Develop Strategy
We support organisations to refine and build their Omni-Channel strategy .
We help to examine consumer journey through all your sales channels and define your next steps into a seamless consumer experience.
Steps to go through together:
• Diagnose your 360º consumer journey
• Cross map physical vs virtual consumer journey
• Find the gaps that could impact customer satisfaction & retention
• Design The Omni – Channel consumer journey
Define Performance
True Omni Channel organization should focus and set omni channel objectives and goals.
In order to achieve the best performance as an omni channel it is necessary to think through the sales funnel and define integrated KPIs.
Steps to work together:
• Analyze your sales channel funnel(s) and consumer touchpoints
• Design integrated KPI’s among different consumer touchpoints/ sales channels
• Design data integrations and analysis
Innovative Leadership
Create the best link among your omni channel retailing.
Often in-store and e-commerce personnel sit in different teams, with different KPIs and different goals. Yet in order to create a seamless customer experience, those disconnected touchpoints need to feel consistent and integrated and the people should work towards the same goal.
• Analyze employees objectives and KPIs per each channel
• Diagnose legal constraints and supply chain barriers
• Build an omni channel leadership strategy
Business Expansion
Are you in a moment of expansion and looking forward to replicate the same strategy across the globe but facing challenges on keeping the same customer satisfaction and cost optimization?
If yes, we can help you go through the below steps and defines your expansion strategy.
• Build a “one-fit” personalized consumer journey
• Design a global deployment strategy
• Achieve global sales
Quality Certification
After defining the strategy and finding the gaps of a refined omni channel strategy, we can together look on how to increase the quality insurance of the business processes , technologies, products and define the added value ISO Certificates.
• Select the ISO certificate you need to make the difference
• Plan the certification process with our partner
• Define the costs and timeline